We offer a planetary number of features.
Business VOIP Phone Number Options
Main Company Number
This number on your business VoIP is attached to the main Virtual Receptionist. Internet phone service allows incoming callers to select options from a menu to reach the appropriate department or individual.
- Different greetings for day or night
- Unlimited Virtual Receptionist tiers
- Dial-by-name directory
Toll-Free Number
Toll-Free numbers on your business VoIP allow anyone in the US and Canada to reach you without the caller incurring any long distance charges.
- No per-minute charges
- Perfect for businesses with a nationwide customer base
Local Number
Portray a local presence with your business VoIP in any additional market by publishing a local phone number in any area code.
- Local numbers for remote employees
- Great for geo-targeted marketing campaigns
- Same functionality as a primary number
Fax Number Options
Paperless Fax
Easily send and receive faxes via email and manage all messages in a unified Inbox thanks to internet phone service.
- Unlimited use
- Paperless fax solutions in a unified inbox
Toll-Free Fax
Easily send and receive faxes from a toll-free number.
- Unlimited use
- Toll Free for your customers
Business VoIP Extension Options
Unlimited Extension
Direct Inbound Dial Included with each ext.
Virtual Extension
Direct Inbound Dial Included with each ext.
Included Business VoIP Features
Admin Portal
A dedicated portal for account managers that lets you control all of the functions of your business internet phone system.
Busy Lamp Field
Indicates which phones are in use by displaying a status on your VoIP phone display. Busy Lamp Field (BLF) keys also act as a speed dial.
Call Announce
Call Announce whispers an audible version of the custom tag to you before the call is connected.
Call Conference (3 Way Calling)
Add a second outgoing call to an already connected call.
Call Continuity
You’ll never have VoIP internet phone service interruption at your business – even if the power goes out.
Call Forwarding
Redirect calls to your mobile phone or other phone so you don’t miss any calls.
Call Hold
Easily put a call on hold while you answer another call in the business VoIP.
Call Park
“Park” a call in a “spot” to be retrieved by another extension.
Call Pass
Transfer calls taken on your cell phone using Never Miss a Call settings back to your desk phone without interruption.
Call Screening
Know who’s calling you before you answer. Send call to voicemail or transfer before you speak to the caller.
Call Transfer
Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
Call Waiting
Internet phone service notifies when someone else is trying to call if you are already on a call.
Caller ID
Know who’s calling your business VoIP before you answer.
Caller ID Block
Block your caller ID from being displayed on outbound calls.
Cell Phone Integration
Forward calls to cell phones and use business VoIP functions from cell phones.
Click to Call Me
Embed a button in your webpage or email signature giving your customers a quick way to contact you.
Click-to-Dial
Seamlessly integrate Vonage Business VoIP service with your Web Browser to initiate calls with Click-to-Dial.
Dashboard
Provides real time status of all extensions within your cloud internet phone service.
Directory Assistance (411)
Gather information from listings in your business VoIP.
Do Not Disturb
Callers go directly to voicemail when you don’t want to be disturbed.
Dynamic Caller ID
Set any phone number on your internet phone service account as your caller ID.
Emergency Assistance (911)
Set an address for individual extensions or your entire business VoIP account so that responders know where to send help in the event of an emergency.
Follow Me
Calls can be forwarded to multiple numbers that will ring in dedicated sequence.
Local Number Portability
Keep an existing phone number in your internet phone service by porting it.
Multiple Devices One Ext.
Register up to 3 devices on one Vonage business VoIP extension.
Music On Hold
Upload your own music or customized recording.
Never Miss a Call
Customized business VoIP call settings so you always stay connected to internet phone service no matter where you are.
Seven-Digit Dialing
Set a default area code to make dialing even quicker.
Simultaneous Ring
Configure your cell phone or other phone to also ring as a call comes in to the business VoIP phone.
User Portal
Administrators and users configure and manage their own business VoIP service through an easy-to-use Web interface.
Unified Inbox
Manage your voice, fax and email messages from a single Inbox in your email client.
Virtual Receptionist
Streamline efficiency with a virtual receptionist (free with every Unlimited business VoIP extension).
Voicemail
Securely check your messages from anywhere, even online.
Voicemail to Mail
Receive voicemail as an .mp3 file (audio file) attached to email.
Applications
Desktop App
Free application that extends our business VoIP features to your desktop. Also a business intelligence tool that presents information about callers in real-time.
Mobile App
Free app for iPhone and Android users that integrates with the full internet phone service.
Softphone App
Handle business VoIP calls via your laptop or PC, whether you’re on the road or at your desk.
Add-On Features
Call Groups
Calls can be forwarded to multiple extensions that will ring simultaneously on your internet phone service.
Call Monitoring
Find out about how this business VoIP training feature can improve employee performance.
Call Queue
Incoming calls are placed in a call queue until they can be answered.
Company Call Recording Service
Automatically record company phone calls and save them securely. Basic service includes 500 hours of recording time.
Conference Bridge
Set up a conference call with up to 30 people using a pre-assigned call-in number.
Local Number
Portray a local presence in any additional market by publishing a local phone number in any area code.
Main Company Number
This number on your business VoIP is attached to the main Virtual Receptionist to allow incoming callers to reach the appropriate department or individual by selecting an option from a menu.
On-Demand Call Recording Service
Record calls on your business VoIP extension with a simple keystroke. Record what you want, when you want. 15 hours of recording time are included with standard internet phone service package.
Paging Groups
Assign select extensions to a paging group, and broadcast messages to the paging groups you’ve selected.
Paperless Fax
Send and receive faxes without a fax machine.
Virtual Mailbox
Used to gather voicemail messages for a particular function or for employees who do not need full internet phone service.
Voicemail Transcription
Get text transcriptions of voicemails sent to your email, along with the MP3 file.
Desktop Plugins
Bing Search
See Bing results on your caller as soon as your phone rings. Verify business addresses, view professional portfolios or read about the person on the other end of the line.
Call History
View previous phone calls with your caller and have access to voicemail in real time on your business VoIP.
Caller Location
Map an incoming call for location, weather and time based on a caller’s area code.
Google Contacts
Check saved record associated with the caller ID to recall information, take notes, and view email history.
Google Search
See Google search results on your caller as soon as your phone rings. Verify business addresses, view professional portfolios or read about the person on the other end of the line.
Method CRM
Search your Method CRM account for the caller ID name and phone number associated with inbound and outbound calls to the business VoIP.
Microsoft Dynamics
Instantly access essential information from Microsoft Dynamics without leaving the Vonage Business Desktop.
Microsoft Outlook
Instantly view caller details in Outlook. View contact, add information, write a journal entry or search for older journals about your transactions.
Quickbooks
Instantly view caller information and QuickBooks customer and vendor financials.
salesforce.com
Identify callers and instantly view your Salesforce.com records for contacts, leads and accounts. Update information without leaving Desktop app.
SugarCRM
View caller information from SugarCRM with each incoming call to your business VoIP.
Web Launcher
Set any webpage to open as a call comes in.
